Implementing new technology can be one of the smartest moves your organization makes, but it doesn’t always come without growing pains. One of the most common is turnover.
Resistance is a natural part of any transition, especially when new systems, workflows, and expectations are involved. While turnover may seem like a setback, it’s not always a sign that something’s gone wrong. In many cases, it reflects that your organization is evolving and realigning roles and people to better achieve your long-term goals.
Here’s why adopting the right technology and managing the change that comes with it is essential to moving your plan forward.
The healthcare landscape isn’t slowing down, and neither are the challenges facing health plans. From evolving member needs to ongoing regulatory changes to Medicaid, relying on outdated technology solutions can leave your team and your members underserved.
Implementing new technology isn’t just about modernization, it’s about staying aligned with your mission. Whether you’re aiming to improve assessment accuracy, reduce over-allocation of care, or close care gaps, technology is the enabler that allows you to scale and sustain those efforts. Staying competitive and compliant means being proactive, and that starts with the right technology solutions.
When your team starts using new solutions, expectations and roles inevitably shift. That can lead to discomfort and some turnover. But not all turnover is harmful, especially if your goal is to build a team that’s better equipped for what’s next.
The right technology solutions demand a forward-thinking, adaptable workforce. If team changes help you better align skills with strategy, that’s not a disruption; it’s progress. The team that ends up fully embraces the change is ultimately the team that is best suited to achieve your long-term goals.
Change management is where many tech rollouts stumble. If your technology partner doesn’t understand your workflows or staff realities, the best solution in the world won’t drive results.
That’s why it’s critical to choose a partner who doesn’t just offer software but supports your team through training, thoughtful collaboration, and a shared commitment to your goals. But your internal leadership matters, too. Meaningful transformation only happens when both your partner and your team are all-in on making it work.
Staying stagnant isn’t an option. But moving forward with the wrong technology or the wrong approach can be just as risky.
The health plans that lead in today’s environment are the ones that invest in technology and in their teams. They recognize that turnover can be part of transformation, and they stay focused on the bigger picture: delivering better care, improving outcomes, and staying ahead of what’s next.